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Faculty/Staff Account

In order to request access to Adobe Creative Cloud,  you will need to to create a Helpdesk Ticket so it can be sent to the appropriate group. Please follow the steps below to accomplish this.  

1. Go to to pack.AState.edu.

2. Enter your full A-State email address and password and click Login.

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2. Authenticate using DuoMicrosoft MobileAuthenticator.

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3. Locate Tools on the left then click on ITS Helpdesk.

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4. Click on Sign In In located at the top right of the screen.  

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5. Enter your full A-State email address and password and click Login.

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6. Authenticate using Duo Mobile.

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7. Click Get Started.  

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8.7. Under Service Catalog, click ComputersInformation &Technology PrintersServices.  

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9.8. Click theChoose ITApproved HardwareSoftware Form.License Request . 

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10.9. Click Submit a Request.

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11.10. In the "WhatWhich serviceapproved software do you need helpaccess with?to?" section, choose “Adobe Setup.Access.” Once all the nessisaryrequired fields have been filled out, click Submit.  

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Someone from ITS will email you with instructions on how to access your Adobe Creative Cloud account.  

For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (itsupportservices@astate.edu). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.

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