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Faculty/Staff Account

In order to request access to Adobe Creative Cloud, you will need to create a Helpdesk Ticket so it can be sent to the appropriate group. Please follow the steps below to accomplish this. 

1. Go to pack.AState.edu.

2. Enter your full A-State email address and password and click Login.

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2. Authenticate using Duo Mobile.

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3. Locate Tools on the left then click on ITS Helpdesk.

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4. Click on Sign In located at the top right of the screen. 

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5. Enter your full A-State email address and password and click Login.

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6. Authenticate using Duo Mobile.

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7. Click Get Started. 

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8. Under Service Catalog, click SoftwareComputers & ProgramsPrinters. 

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9. Click the AdobeIT CreativeHardware Cloud.Form. 

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10. Click CreateSubmit Aa TicketRequest.

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11. In the Description"What box,service enterdo you need help with?" section, choose “Please grant access to Adobe Creative Cloud.Setup.” Once entered,all the nessisary fields have been filled out, click RequestSubmit. 

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Someone from ITS will email you with instructions on how to access your Adobe Creative Cloud account. 

For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (itsupportservices@astate.edu). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.

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