Troubleshooting Tips
If you experience issues or errors when trying to login to the AstateSecure network, please try forgetting the Wi-Fi network and trying again.to reconnect. There are instructions foron how to do this for various different devices below these instructions within the Campus Wireless information. below.
If you did not receive or cannot find your Home@AState password or if you are experiencing networking issues within your dorm, submit a Help Desk Ticket so we can help you get this matter resolved. Here are the instructions for this:
1. Login Go to my.Astateastate.edu. and authenticate with Duo.
2. Scroll down until you see the icon that says Helpdesk Tickets. Click on this icon.
3. This will take you to our ticketing website called TeamDynamix. You will need to sign into this website withEnter your A-State email address and password. password and click Login.
3. Authenticate using Duo Mobile.
4. Scroll down and click on Helpdesk Tickets.
4. Once you have logged into TeamDynamix,Click on Sign In located at the top right of the screen.
6. Enter your screenA-State youemail willaddress seeand apassword blueand buttonclick thatLogin.
7. saysAuthenticate using Duo Mobile.
8. Click on Get Started.
9. onNotice the categories of issues that you can submit a ticket for. For this button and begin exploring the different service options that matches the closest to the issue you're experiencing! For example, ifclick you're having issues with the Network, you would go toon Networking & Wireless.
5.10. From here,Here you would selectchoose the option that closest matches closestthe toissue youryou issue,are clickcurrently onhaving. thatFor optionthis andexample, thenclick A-State clickSecure Network Issue.
11. Click Create A Ticket. TicketThis will take you to another page where you can fill out your information and explain the issue you're experiencing in more detail. .
12.
6. Once you've finished fillingFill out allthe ofform yourwith information,the clickrequested information. Click Request to submit your ticket. The Help Desk will then read your ticket and get it over to the Helpdesk so they can route it to the appropriatecorrect group and help you get a step closer to getting your issue resolved. department.
For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services. It is located on the bottom floor of the Dean B. Ellis Library, Room 149.