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Mac/iOS - AStateSecure Connection Troubelshooting

If you are having trouble connecting to the AStateSecure network on your MacBook or iOS device and it keeps going in a loop and asking you to run a Network Diagnostics, follow these steps to resolve the issue.

First, you will need to temporarily pause your iCloud/Keychain sync on your iPhone

  • Open the Settings app on your iPhone
  • Tap your name at the very top of the screen

iPhone Settings menu.png

  • On the next screen, tap the iCloud option

iPhone Profile Options.png

  • Tap Passwords in the Saved to iCloud sections 

iPhone - Saved to iCloud menu.png

  • Toggle iCloud Passwords & Keychain to OFF 

                     iCloud Password & Keychain option - OFF.jpeg  

Once you have that paused, go back to your MacBook or your iPhone and follow these steps:

  • Go to your devices Network/Wifi settings 
MacBook
  • Click on the Wifi symbol in the top right of the screen

Mac - menu bar.png

  • Select Wifi Settings... from the list

Mac Menu bar - wifi .png

  • Select the 3 dots icon on the AStateSecure bar and click Forget this

Mac - Wifi menu.png

 

 


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