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Mac/iOS - AStateSecure Connection Troubelshooting

If you are having trouble connecting to the AStateSecure network on your MacBook or iOS device and it keeps going in a loop and asking you to run a Network Diagnostics, follow these steps to resolve the issue.

First, you will need to temporarily pause your iCloud/Keychain sync on your iPhone

  • Open the Settings app on your iPhone
  • Tap your name at the very top of the screen

iPhone Settings menu.png

  • On the next screen, tap the iCloud option

iPhone Profile Options.png

  • Tap Passwords in the Saved to iCloud sections 

iPhone - Saved to iCloud menu.png

  • Toggle iCloud Passwords & Keychain to OFF 

                     iCloud Password & Keychain option - OFF.jpeg  

Once you have that paused, go back to your MacBook or your iPhone and follow these steps:steps to forget the AStateSecure network:

  • Go to your devices Network/Wifi settings 
MacBook
  • Click on the Wifi symbol in the top right of the screen

Mac - menu bar.png

  • Select Wifi Settings... from the list

Mac Menu bar - wifi .png

  • Select the 3 dots icon on the AStateSecure bar and
    • click

Mac - Wifi menu.png

  • Click Forget thisThis Network... and then select Forget when prompted 

                                    Mac - Froget Network prompt.png   Mac - Forget Network Confirm .png

 

 

iPhone
  • Open the Settings app 
  • Select Wi-Fi from the main screen

iPhone main screen - wifi setting.jpeg

  • Tap the blue "i" icon next to AStateSecure 

Mac - Wifi menu.pngiPhone Wireless settings..jpeg

 

 


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