Mac/iOS - AStateSecure Connection Troubelshooting
If you are having trouble connecting to the AStateSecure network on your MacBook or iOS device and it keeps going in a loop and asking you to run a Network Diagnostics, follow these steps to resolve the issue.
First, you will need to temporarily pause your iCloud/Keychain sync on your iPhone
- Open the Settings app on your iPhone
- Tap your name at the very top of the screen
- On the next screen, tap the iCloud option
- Tap Passwords in the Saved to iCloud sections
- Toggle iCloud Passwords & Keychain to OFF
Once you have that paused, go back to your MacBook or your iPhone and follow these steps to forget the AStateSecure network:
- Go to your devices Network/Wifi settings
MacBook
- Click on the Wifi symbol in the top right of the screen
- Select Wi-fi Settings... from the list
- Select the 3 dots icon on the AStateSecure bar
- Click Forget This Network... and then select Forget when prompted
iPhone / iPad
- Open the Settings app
- Select Wi-Fi from the main screen
- Tap the blue "i" icon next to AStateSecure
- Select Forget This Network from the top of the screen and tap Forget
- After you have forgotten the AStateSecure network on your device, you will reconnect using your A-State Credentials
MacBook
- Click on the Wifi symbol in the top right of the screen
- Select Wifi Settings... from the list
- Sign in with your A-State Credentials and click OK
- Keep the Identity option set to None
- Click Continue when it ask you to Verify Certificate
- Verify you are connected to the network by opening a web browser and go to the Pack Portal (pack.astate.edu)
iPhone / iPad
- Open the Settings app
- Select Wi-Fi from the main screen
- Select AStateSecure from the list
- Sign in with your A-State credentials and tap Trust on the Certificate prompt
- Verify you are connected to the network by opening a web browser and go to the Pack Portal (pack.astate.edu)