Mac/iOS - AStateSecure Connection Troubelshooting

If you are having trouble connecting to the AStateConnect network on your Macbook or iOS device and it keeps going in a loop and asking you to run a Network Diagnostics, follow these steps to resolve the issue.

First, you will need to temporarily pause your iCloud/Keychain sync on your iPhone

• Open the Settings app on your iPhone
• Tap your name at the very top of the screen

• On the next screen, tap the iCloud option

• Tap Passwords in the Saved to iCloud sections 

• Toggle iCloud Passwords & Keychain to OFF 

                       

Once you have that paused, go back to your MacBook or your iPhone and follow these steps to forget the AStateConnect network:

• Go to your devices Network/Wifi settings 

MacBook

• Click on the Wifi symbol in the top right of the screen

• Select Wi-fi Settings... from the list
• Select the Details on the AStateConnect bar 

• Click Forget This Network...

• Click Forget

• You should be disconnected from the AStateConnect network                                     

iPhone / iPad

• Open the Settings app 
• Select Wi-Fi from the main screen

• Tap the blue "i" icon next to AStateConnect 

• Select Forget This Network from the top of the screen and tap Forget

       

 

• After you have forgotten the AStateConnect network on your device, you will reconnect using your A-State Credentials 

MacBook

• Click on the Wifi symbol in the top right of the screen

• Select Wifi Settings... from the list
• Select Connect next to AStateConnect
• Type in your A-State email and password and click OK

• Click Continue when it ask you to Verify Certificate 

• Verify you are connected to the network by opening a web browser and go to the Pack Portal (pack.astate.edu)

 

iPhone / iPad

• Open the Settings app 
• Select Wi-Fi from the main screen

• Select AStateConnect from the list

• Sign in with your A-State credentials and tap Trust on the Certificate prompt 

                             

• Verify you are connected to the network by opening a web browser and go to the Pack Portal (pack.astate.edu)