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Mac/iOS - AStateSecure Connection Troubelshooting

If you are having trouble connecting to the AStateConnect network on your Macbook or iOS device and it keeps going in a loop and asking you to run a Network Diagnostics, follow these steps to resolve the issue.

First, you will need to temporarily pause your iCloud/Keychain sync on your iPhone

  • Open the Settings app on your iPhone
  • Tap your name at the very top of the screen

iPhone Settings menu.png

  • On the next screen, tap the iCloud option

iPhone Profile Options.png

  • Tap Passwords in the Saved to iCloud sections 

iPhone - Saved to iCloud menu.png

  • Toggle iCloud Passwords & Keychain to OFF 

                     iCloud Password & Keychain option - OFF.jpeg  

Once you have that paused, go back to your MacBook or your iPhone and follow these steps to forget the AStateConnect network:

  • Go to your devices Network/Wifi settings 
MacBook
  • Click on the Wifi symbol in the top right of the screen

image.png

  • Select Wi-fi Settings... from the list
  • Select the Details on the AStateConnect bar 

AStateConnect Wifi.png

  • Click Forget This Network...

AStateConnect Forget screen.png

  • Click Forget

iOS Forget Network confirm.jpeg

  • You should be disconnected from the AStateConnect network                                     
iPhone / iPad
  • Open the Settings app 
  • Select Wi-Fi from the main screen

iPhone main screen - wifi setting.jpegiOS Main AStateConnect.jpeg

  • Tap the blue "i" icon next to AStateSecureAStateConnect 

iPhone Wireless settings..jpegiOS information icon.jpeg

  • Select Forget This Network from the top of the screen and tap Forget

     iPhone - Forget Network.jpeg  iPhone Forget Network prompt.jpegiOS Forget Network confirm.jpeg

 

  • After you have forgotten the AStateSecureAStateConnect network on your device, you will reconnect using your A-State Credentials 
MacBook
  • Click on the Wifi symbol in the top right of the screen

image.png

  • Select Wifi Settings... from the list
  • Select 

    MacBook - Wifi list.png

    Connect
      next to AStateConnect
    • SignMac Wifi AStateConnect.pngType in with your A-State Credentialsemail and password and click OK 
      • Keep the Identity option set to None

    Mac - Network sign on .pngAStateConnect Mac Signin.png

    • Click Continue when it ask you to Verify Certificate 

    Mac - AStateSecure certificate .png

    • Verify you are connected to the network by opening a web browser and go to the Pack Portal (pack.astate.edu)

     

    • iPhone / iPad
    • Open the Settings app 
    • Select Wi-Fi from the main screen

    IMG_1374.jpeg

    • Select AStateSecureAStateConnect from the list

    iPhone network options.jpegiOS AStateConnect.jpeg

    • Sign in with your A-State credentials and tap Trust on the Certificate prompt 

                                iPhone Wifi sign in.jpegiOS Wifi sign in.jpeg   iPhone certificate trust page.jpeg

    • Verify you are connected to the network by opening a web browser and go to the Pack Portal (pack.astate.edu)



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