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Frequently Asked Questions (FAQ's)

  1. Is Coursera free for faculty and staff?
    Answer: Yes.
    Faculty and staff have free access to Coursera through Arkansas State University's institutional license.

  2. How do I sign up for Coursera?
    Answer: You do not need to sign up.
    Faculty, staff, and students all have access as long as they have an active A-State account. You must join either the Faculty/Staff or Student program using the provided link, and you must use your A-State email address. If you see a pop-up stating that you do not have access, please reach out to emdatatech@astate.edu.
    Faculty and Staff Link - CLICK HERE
    Student Link - CLICK HERE

  3. I am an employee. Can I complete Coursera coursework during my work hours?
    Answer: 
    1.  If the coursework is directly related to your current job duties, you may complete it during work hours.
    2.  If the coursework is outside your current job responsibilities, it should be completed outside of work hours.
      For additional guidance, please contact Cathy Naylor.
    1. Can I use Coursera to earn a professional certificate?
      Answer: Yes!
      Many Coursera courses offer the option to earn professional certificates, including credentials from companies such as Google, Meta, and IBM. These certificates are valuable additions to your resume or CV.

    2. Can faculty assign Coursera content in their A-State courses?
      Answer: Yes. 
      Faculty are encouraged to integrate Coursera modules into their courses. Assignments, discussions, or supplemental learning activities can be based on Coursera content to enhance student engagement and outcomes. You can also view a demonstration here.

    3. Do Coursera courses count toward formal academic credit at A-State?
      Answer: Potentially.
      Students should discuss this with their academic advisor and request that their department review the course to determine whether it may be eligible for credit equivalency or substitution.
      Arkansas State University may also accept certain learning experiences evaluated by American Council on Education. Students can learn more about ACE credit recommendations
      here: https://www.acenet.edu/National-Guide/Pages/default.aspx
      Coursera courses are primarily intended for professional development, micro-credentialing, and supplemental learning, and most will not automatically transfer as academic credit.

    4. What is Coursera Plus and how do I request access?
      Answer: Coursera Plus is an expanded Coursera subscription that provides access to a much larger catalog of courses, certificates, and programs beyond the standard Career Academy offerings.
      Arkansas State University primarily provides access through the Career Academy, which includes curated content aligned to workforce and professional development goals. Coursera Plus is intended for situations where needed subject areas are not available in the Career Academy.
      Because Coursera Plus licenses are limited, access is not automatic and must be requested and approved.
      Faculty and staff who cannot find the subject area they need within the Career Academy may request access by contacting: jucarothers@astate.edu
      Please include the subject area or course you are seeking and how it supports your role. Requests will be reviewed based on availability and alignment with institutional needs.

    5.  Why can’t I access a specific course on Coursera?
      Answer: If you are unable to access a course, it is usually due to one of the following:
      • You are not logged in with your A-State email address
      • You have not joined the correct program (Faculty/Staff or Student link)
      • The course is not included in the Career Academy catalog
      Not all Coursera content is available through the university’s standard license. If the course you are looking for is outside the Career Academy, you may request Coursera Plus access (see Question 7).
      If you believe you should have access but are still experiencing issues,
      please contact emdatatech@astate.edu 

    6. How long do Coursera courses take to complete?
      Answer: Coursera courses are self-paced and vary widely depending on the type of learning experience.
      • Guided projects can take 1–2 hours
      • Individual courses often require 4–12 hours total
      • Specializations and professional certificates may take 1–6 months at approximately 5–10 hours per week
      Many courses are designed to be completed in about 3–8 hours per week over several weeks, though this can vary based on experience and effort.
      To find the estimated time commitment for a specific course:
      • Open the course page in Coursera
      • Look for sections labeled “Estimated time,” “Duration,” or “X weeks at Y hours per week”
      • Review the syllabus, which often lists time expectations for each module
      Learners can move faster or slower depending on their schedule, as most Coursera content is flexible and self-paced.

    7. Who should I contact for help with Coursera?
      Answer: For general questions about access, eligibility, or A-State’s Coursera programs,
      please contact: emdatatech@astate.edu 
      For technical issues within Coursera (such as login problems, course errors, or platform functionality), users should contact Coursera Support directly. You can access support through the Coursera Help Center or by using the chat feature available within your Coursera account.