Endpoint Technicians Team

This section provides an overview of the Endpoint Technicians Team at Arkansas State University, including their role within ITS, core responsibilities, and the services they provide. It serves as a central reference for support processes, device management, customer assistance, and operational procedures, helping ensure consistent and effective endpoint support across campus.

Endpoint Technicians Team Overview and Procedures

Purpose

The Endpoint Technicians Team is a centralized group within Information Technology Services (ITS)...

Technology Resource Management Standard

Please refer to IT Policies and Procedures to review the Technology Resource Management Standa...

ITS- Communication & Service Level Agreement (SLA) Standards

Information Technology Services (ITS) Communication & Service Level Agreement (SLA) Standards...

Zone Structure

ITS Zone Structure

Zone 1 – College of Education, Library, Museum, ITS, Facilities Management and Procurement ...

Need Assistance?

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