test page

Is your Mobile ID in your Mobile Wallet?

• How to check:
  • Log in to the eAccounts app.
  • Click on your name/picture.
    • If your card is added, it should say "View in Wallet".
    • If your card is not in your wallet:
      • Click on "Add to Wallet," to add.

• How to remove from wallet 
  • Click on "View in Wallet" in the eAccounts app. It should take you to your phone wallet. 
    
    • For iOS:
      • Click on "ⓘ" at the top right corner.
      • Click on "Remove Card" to remove card. 
    • For Android:
      • Click on the 3-dotted menu of top right corner.
      • Tap on "Delete ID".

• • After removing, add it back to wallet by clicking on "Add to Wallet" on eAccounts.

• If none of the above options work, try these:
  • Uninstall the app from the phone and reinstall from the App Store.

• • Sign out of iCloud/Samsung/Google account in phone settings and sign back in.
    
    • Go to the Settings app.
    • Tap on your name/picture.
    • Scroll all the way down and tap "Sign Out".

• • After signing back in to your iCloud/Samsung/Google account, reinstall Transact eAccounts if you haven't done so.
    • Log in to the Transact eAccounts app.
    • Click on your name/picture.
    • Click on "Add to Wallet," to add your mobile ID card to your phone.

• If you're still having issues, please email Access@astate.edu with a description of your issue. You can also go to the Card Center on the first floor of the library in room 149.