Library FAQ
Library Frequently Asked Questions
Your Library Account
To see what items you have checked out or to renew them, you can log in to your Library Account t...
Library Hours
Hours may change. For daily hours more hours, please see the Library Hours on our website: Librar...
Services
Research Help
We can help you with your research needs at the Library Service Desk, through our 24/7 chat, by e...
Writing Help
The staff at the Library Service Desk can help with any research needs or technical help. For wri...
Presentation Help
The staff at the Library Service Desk can help with any research needs or technical help. For hel...
Tutoring
Tutoring is located on third floor of the Library. Schedule an appointment through the Penji ap...
Tax or Legal Help
Library staff will assist in legal research and locating tax forms, however we are prohibited fro...
After Hours Help
Help is available 24/7 through our online chat!
Notary
Our Institutional Repository Librarian, Meredith McFadden, is a notary. You can email her at mmcf...
Archives & Special Collections
Archives & Special Collections is normally open Monday - Friday, 9:00am-12:00pm and 1:00pm-4:00pm...
Library Instruction
Librarians can visit your class, either online or in person, to instruct your students on a wide ...
Journal Evaluation
Predatory publishing is a growing concern in academia. Fortunately, the librarians at A-State can...
Study Rooms
Most of our study rooms are first-come, first-serve; but we do have three study rooms that can be...
Purchase Request
All A-State faculty, staff, and current students may request materials to support the curriculum....
Interlibrary Loan and Delivery Services
Request items from other libraries or have items delivered to your office! Interlibrary Loan ...
New ILL User Account
Current A-State students, faculty, and staff: Please use your A-STATE credentials to log in when ...
Is There a Charge for ILL or Delivery Services?
No. Interlibrary Loan and Digital Delivery are offered free of charge to all current A-State stud...
What Can Be Requested From Other Libraries?
Current A-State students, staff, faculty and emeritus faculty can request a variety of materials,...
What Cannot Be Requested From Other Libraries?
Physical copies of books that we currently have available as e-Books. Partial or complete ...
How Long Will It Take to Receive My ILL?
Digital Delivery of articles and book chapters usually takes 1-3 days. The average request...
Digital Delivery
The majority of articles and book chapters are sent digital delivery to your A-State email. Just ...
Office Delivery
If you have an A-State campus office, we will deliver and pick up any item you can check out with...
Renewing Items
If you borrowed the item from another library, please fill out the Interlibrary Loan Renewa...
Returning Items
ILL materials should be returned to the service desk. Please do not put in the drop boxes. ...
ARKLink Card
The ARKLink card allows you to visit and borrow from other university and college libraries throu...
Borrowing Materials
Undergraduate Students
A physical or digital ID is required to check out materials. Undergraduate students may b...
Graduate Students
A physical or digital ID is required to check out materials. Graduate students may borrow...
Faculty
A physical or digital ID is required to check out materials. A faculty member may send a ...
Staff
A physical or digital ID is required to check out materials. End of current semester due date...
Retired Staff and Faculty
Retired Staff Must present a valid state issued photo ID. Must complete a Community Borrowers...
Community Borrowers
Members of the community, aged 18 and up, may apply for a Community Borrower Card. You can comple...
How to Check Materials Out
Your A-State ID is your library card! All current students, faculty, and staff can use their phys...
How Do I See What I Have Checked Out?
You may check your library record by going to the library homepage and clicking on the "View Acco...
Returning Materials
Items that were checked out at the Service Desk may be returned at several locations. There is a ...
Renewing Items
Most items may be renewed twice, unless another patron has requested the item(s). Items must be r...
Reserve Items
When an instructor places physical items on reserve, they are kept behind the Library Service Des...
Holds/Recalls
Patrons who need a book that is checked out to someone else may stop by the Service Desk with a v...
Fines/Lost Items
There are no late fines for General Collection books. However, a hold will be placed on all accou...
Damaged Items
The borrower is responsible for all material checked out on their record and should point out any...
Missing Items
If OneSearch or the online catalog shows that an item has not been checked out but the item canno...
Does the Library Have Textbooks?
While the library may occasionally have a textbook that is being used in an A-State course, the L...
Computers, Printing, and Other Technology
Printers
The Library has two printers on the main floor by the Library Service Desk. You can use either on...
Print Allocations
All students receive a print allocation (or free print credits) based on their classification. An...
Adding Print Money
Most students do not use up their free print allocation each semester. But if you do, you can add...
Computers
The Library has Dell computers available for student, faculty, and student use on floors 2-5. All...
Public Computer Access
Members of the community aged 18 and up may use computers within the Library after they have appl...
Scanners
The photocopiers on the main floor (second floor) also serve as scanners and copiers.
Copiers
Students, faculty, and staff can also use the scan and copy functions on the printers on the main...
Public Phones
The Library does not have any public phones.
Fax Machine
The Library does not have a fax machine.
Library Building
Food & Drink
Food and drink is allowed in the library. We just ask that you throw your trash away and let staf...
Aspretto Coffee Cart
The Aspretto Coffee Cart is open during the Fall and Spring semesters. It is located on the mai...
Food Delivery
You may have food delivered to the Library, but please meet delivery drivers at the back entrance...
Kiwibot Deliveries
The front of the Library (facing the Student Union and Administration buildings) is a Kiwibot bot...
Study Rooms
Most of our study rooms are first-come, first-serve; but we do have three study rooms that can be...
Quiet Study
The 4th and 5th floors are designated quiet floors. If someone is being too loud, please let the ...
Reporting Problems
Please let staff at the Service Desk on the main floor know of any problems, such as spills, bath...