Student Email Shifting to Microsoft on Aug. 11

A Message to A-State Employees
Students have been notified about this migration, but ITS asks that employees help make this transition as smooth as possible.  After the switch, please remind students to check their Microsoft inbox for incoming emails.  This includes our summer 2024 graduates, who must check their new inboxes for instructions on receiving their physical and digital diplomas from our campus partner, Parchment.  The Registrar's Office will contact these students later this week to reinforce this message.  Below are frequently asked questions about this process.

When will the migration happen?

The migration is scheduled for Sunday, August 11. Once it has occurred, all new incoming mail will be delivered to your corresponding Microsoft account.  Your student email address will not change.

Will my current email and folders be migrated automatically?

Existing items will not be migrated, but students can use the Google Takeout service to export their email, documents, etc.  Instructions for exporting from Gmail can be found in the A-State Knowledge Base. 

You will still have access to your existing Gmail account for a full year to view, copy and migrate emails and contacts, but the send/receive ability will be deactivated.  If you currently use your student Gmail address as your Apple ID or Android ID, you should switch to a personal email address before the migration.

How will I access my new inbox?

Student inboxes can be accessed through the web at https://outlook.office.com/mail/, linked to your smartphone through the native email client or the Outlook mobile app. You will also be able to access through the my.AState portal and the Outlook app on your laptop or desktop.

Additional questions?
For more information about the migration, reach out to the ITS Helpdesk.