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Adding Microsoft Authenticator To Your Account (Already Signed In)

You will need both a computer/tablet and a mobile phone for this process

**For setup with mobile device only, follow this link:
https://kb.astate.edu/books/student-email-setup/page/microsoft-account-authenticator-faqsGUIDE

  • Go to myaccount.microsoft.com in your web browser and sign in with your A-State credentials, then select "Security info" under My Account to the left of the screen
    • The Security info section will be in the same place, no matter if you are using the old or new style of the Microsoft interface.

OLD  

Outlook Account Screen.png

NEW

New MS Look.png

  • Click on "+ Add sign-in method"

Select SI method.png

  • Select the "Microsoft Authenticator" option

MS Option.png

  • Download the free Microsoft Authenticator app by either scanning the QR code below or through the App Store (iPhone/iOS)  or the Play Store (Android)

Please make sure you are downloading the app named "Microsoft Authenticator", this application is free and does not require any purchase

                                        Download MS Auth.png        MS_Authenticator_QR.png     MS_Authenticator_QR.png                                                                                                                                                                                                                                                                                                                                      https://aka.ms/mobileauthenticator

  • After you download the app, click "Next" and then click "Next" on the next pop-up

MSA Prompt.png

  • Scan the generated QR code while using the Microsoft Authenticator app on your mobile device device 
    • Do not use your camera app, this will not link the authenticator to your account MS-Auth_QR-Example.png       
  • After you scan the QR code, it will generate a random number, type the number on the screen into your mobile device

MFA Number.png

  • After inputting the number, the Microsoft Authenticator has been added to your account successfully

MSA Done.png

For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (itsupportservices@astate.edu). It is located on the bottom floor of the Dean B. Ellis Library, Room 149

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