Resetting Microsoft Authenticator Using Your Existing Device

If you are switching to a new phone, Follow these steps before removing the Microsoft Authenticator on your old device

If these steps are not followed, you may experience an account lockout known as the "Authenticator Loop." This occurs because your current device remains registered to your account until it is manually removed. If your old device is no longer available, you will need to contact the Help Desk at 870-972-3933 during normal business hours 8 A.M to 5 P.M Central Standard Time (Monday through Friday) for assistance removing the old device and restoring access to your account.

Android Devices

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Step 1: Sign In to Your Security Info

Open a web browser on your computer.

Navigate to https://mysignins.microsoft.com/security-info

 

Sign in using your organizational account.

Complete the authentication prompt using your current Microsoft Authenticator app.