Resetting Microsoft Authenticator Using Your Existing Device
If you are switching to a new phone, Follow these steps before removing the Microsoft Authenticator on your old devicedevice.
If these steps are not followed, you may experience an account lockout known as the "Authenticator Loop." This occurs because your current device remains registered to your account until it is manually removed.
If your old device is no longer available, you will need to contact the Help Desk at 870-972-3933 during normal business hours 8 A.M to 5 P.M Central Standard Time (Monday through Friday) for assistance removing the old device and restoring access to your account.
Android Devices
Step 1: Sign In toInto Your Security Info
Open
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Navigate to https://mysignins.microsoft.com/security-info
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Sign in using your
organizationalA-Stateaccount.email and password.
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Complete the authentication prompt using your current Microsoft Authenticator
app.app on the old device.
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Enter the number on your phone as shown on the computer (If you don't see this popup skip to the next step)
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If you don't receive a push notification to your phone, On the computer select "I can't use my Microsoft Authenticator app right now." and then select "Use a verification code."
- Open the Microsoft Authenticator app on your phone and select your A-State email
- Under One-Time password code, Enter the 6 digit code into the "Code" field on the computer
