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Tips and Troubleshooting

BROWSER

 

For each browser(s) used, follow the steps below to resolve common issues. It is recommended that the computer be restarted following any changes.

SETTING THE BROWSER TO CLEAR CACHE WHEN CLOSING

Chrome:
  1. Open the Chrome browser.
  2. Open the Chrome Toolbar (3 lines to the right of the URL window) and then select select Settings.
  3. Select Select Show advanced settings....
  4. Click the the Content Settings button  located under the Privacy section.
  5. Under the first section labeled Cookies, select select Keep local data only until you quit your browser.
  6. Click Click Done.
Firefox:
  1. At the top of the Firefox window,  click the Firefox Firefox button and then select select Options.  
  2. Select the Privacy panel.
  3. In the the History  section, set set Firefox will: to to Use custom settings for history.
  4. Select the checkbox for for Clear history when Firefox closes.
  5. Click the the Settings...button. The Settings for Clearing History window will open.
  6. In the Settings for Clearing History window, click the checkmark box next to to Cache.
  7. Click Click OK.
Internet Explorer:
  1. Open the IE browser.
  2. Click Click Tools Tools > Internet Options > Advanced Advanced tab.
  3. Scroll down to the Security section and then check the box:  Empty Temporary Internet Files folder when browser is closed.
  4. Click Click OK.

 

ALLOWING POP-UPS IN BROWSERS

Chrome:
  1. To the far right of the address bar click the ellipsis.  
  2. At the bottom of the the Settings  page click click Advanced.
  3. Under the Privacy and Security section click click Content Settings Settings >  Pop-ups and redirects.
  4. Enable or disable the slider to block or allow all pop-ups. Additionally specific sites can be blocked or allowed.
Firefox:
  1. To the far right of the address bar click the Open Menu icon.  
  2. Click Click Options.
  3. Click Click Privacy and Security  from the menu and under Permissions, either check or uncheck the box labeled "Block pop-up windows."
Safari:
  1. Click Click Safari  on the menu followed by by Preferences.
  2. Click the the Security  tab.
  3. Either check or uncheck the "Block pop-up windows" field.
  4. To allow website exceptions use a supporting browser such as Chrome or Firefox.
  5. Alternatively,  Shift  +  Command  +  K.
Internet Explorer:
  1. To the far right of the address bar click the gear icon.  
  2. Click Click Internet Options.
  3. Select the the Privacy  tab and either check or uncheck the "Turn on Pop-up Blocker" field. Click Click Apply.
Edge:
  1. To the far right of the address bar click the ellipsis.  
  2. Click Click Settings.
  3. Under the Advanced Settings section click the "View Advanced Settings" button.
  4. Use the the Block pop-ups  slider to make changes.

 

OPENING A PRIVATE BROWSING WINDOW

Chrome:
  1. To the far right of the address bar click the ellipsis.  
  2. Click Click New Incognito Window  (Ctrl  +  Shift  +  N).
  3. To end private browsing close the open window and and click the ellipsis >  New Window Window (Ctrl  +  N).
Firefox:
  1. Click the Open Menu icon to the far right of the address bar.  
  2. Click Click New Private Window  (Ctrl  +  Shift  +  P).
  3. To end private browsing close the open window and and click the Open Menu icon icon >  New Window  (Ctrl  +  N).
Safari:
  1. Click the the File  Menu, then click click New Private Window  (Command  +  Shift  +  N).
  2. To end private browsing close the open window and click and click File  >  New Window  (Command  +  N).
Internet Explorer:
  1. To the far right of the address bar click the gear icon.  
  2. Click Click Safety  >  InPrivate Browsing  (Ctrl  +  Shift  +  P).
  3. To end private browsing simply close the open window (Ctrl  +  N).
Edge:
  1. To the far right of the address bar click the ellipsis.  
  2. Click Click New InPrivate Window  (Ctrl  +  Shift  +  P).
  3. To end private browsing close the open window and click the ellipsis >  New Window  (Ctrl  +  N).

RESETTING BROWSERS

In the event that common web browser troubleshooting is not helpful, a browser reset may be required. Please keep in mind that resetting the browser will revert all startup tabs, homepages, content settings, and all other customized preferences back to their installation defaults. It is recommended that the computer be restarted following any changes.

Chrome:
  1. To the far right of the address bar click the ellipsis.  
  2. Click Click Settings
  3. At the bottom of the the Settings  page click click Advanced.
  4. Under the Reset and clean up section click "Restore settings to their original defaults."
Firefox:
  1. To the far right of the address bar click the Open Menu icon.  
  2. Click Click Help Help >  Troubleshooting Information.
  3. In the top right of the newly opened window click the the Refresh Firefox  button and confirm the reset.
Safari:
  1. Click Click Safari  on the menu followed by by Preferences.
  2. Click the the Privacy  tab.
  3. Click "Remove All Website Data" and select select Remove Now.
Internet Explorer:
  1. To the far right of the address bar click the gear icon.  
  2. Click Click Internet Options.
  3. Select the Advanced tab and click click Reset Reset under Reset Internet Explorer settings.
  4. Ensure that the the Delete personal settings  box is checked and click click Reset.
Edge:
  1. To the far right of the address bar click the ellipsis.  
  2. Click Click Settings.
  3. Under the Clear browsing data section click the "Choose what to clear" button.
  4. Ensure that all boxes are checked and click click Clear.
Chrome:
  1. To the far right of the address bar click the ellipsis.  
  2. Click Click Settings.
  3. At the bottom of the the Settings  page click click Advanced.
  4. Under the Privacy and Security section click click Clear browsing data.
  5. Ensure that all desired check boxes are marked for deletion and click click Clear data.
  6. Alternatively,  Shift  +  Ctrl  +  Delete  >  Clear data.
Firefox:
  1. To the far right of the address bar click the Open Menu icon.  
  2. Click Click Options.
  3. Click Click Privacy & Security  from the menu menu and click click Clear data and  and Clear history  under their respective sections. Ensure that desired boxes are checked before clearing.
Safari:
  1. Click Click Safari  on the the menu followed by by Preferences.
  2. Click the the Privacy  tab.
  3. Click Click Manage Website Data  >  Remove all.
  4. Alternatively, Command  Command +  Option  +  E.
Internet Explorer:
  1. To the far right of the address bar click the gear icon.  
  2. Click Click Internet Options.
  3. Select the the General  tab and click click Delete  under Browsing History. Ensure that the desired boxes are checked before deleting.
  4. Click Click Apply.
  5. Alternatively,  Ctrl  +  Shift  +  Delete.
Edge:
  1. To the far right of the address bar click the ellipsis.  
  2. Click Click Settings.
  3. Click the the Choose What to Clear  button under Clear Browsing Data. Ensure that the desired boxes are checked before clearing.
  4. Alternatively,  Ctrl  +  Shift  +  Delete.

 

 

 

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