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If a Canvas test taken in Respondus Lockdown Browser gets locked and the student cannot finish the test, the student should reboot the machine to regain control of their computer. However, this method may or may not allow students to regain control of their ...

If you are living on campus you will connect to the Home@AState Wi-Fi network. To request a password you will need to submit a ticket which should include your building name and room number. A password will then be assigned and emailed to you. 1. Go to pa...

  1. The Supervisor will get an email stating that they have been assigned the, "Approval from Supervisor" assignment and show some details about how submitted the request for VPN. Click on the link in the email called, "Approval from Supervisor Workflow St...

Benefits A-State will utilize the One-Rate program from Konica.  This rate includes unlimited black/white and color copies, toner, staples, parts and labor.  Departments will be charged the same rate each month, no overages or meter reconciliation will be bil...

What is Kaltura? Kaltura is a media management software that is used to record audio, screen capture, webcam videos and upload them or existing media from your device to Kaltura My Media in Canvas. Terminology ·       My Media is a collection of all the v...

Before attempting to set up your Mobile ID, you must set up your A-State account. Follow the steps here to set up your A-State account: https://kb.astate.edu/books/new-student-account-setup/page/first-time-user-account-activation-8f5Once you have completed t...

Please follow the instructions below to enable access to Creative Cloud Desktop Apps on your personal device.  1. Visit https://creativecloud.adobe.com and use your A-State email address to begin the sign in process. You may need to Create an account.    ...

Student Email Shifting to Microsoft on Aug.11 2024 Arkansas State is transitioning our student email client from Gmail to Microsoft. This transition will unify the campus email system and offer several benefits to everyone. When will the migration happen? T...

Students, faculty and staff needing to reset/recover their passwords will need to follow the steps below.  1. Go to outlook.com and click Sign In. 2. Enter your full A-State email address and click Next. 3. Click Forgot my password. 4. Enter your f...

Students, faculty and staff needing to change their passwords will need to follow the steps below.  1. While logged in at Outlook.com, click on your name in the top right corner and click on View account. 2. Click on Change Password in the Overview Tab...

This article will guide a student on how to find their ID number on Banner 9 Student. 1. Go to pack.astate.edu. 2. Click Log In on the top right corner of the screen. 3. Enter your full A-State email address and click Next. 4. Enter your A-State pass...

This article will guide an employee on how to find their ID number on Banner 9 Self-Service. 1. Go to pack.astate.edu. 2. Click Log In on the top right corner of the screen. 3. Enter your full A-State email address and click Next. 4. Enter your A-State...

If your device has been locked and requires a Bitlocker due to being connected with your university Microsoft account, below is how you can retrieve the Bitlocker key. 1. Go to myaccount.microsoft.com 2. Sign in using your full A-State email address and A-St...

This article will cover how to nagivate a common error message that might display when accessing Banner applications. This is caused by Banner collecting cookies and when the error message occurs, it will not go away until those cookies are cleared out.  Ac...

If you are an employee who needs to update your work phone number in Banner, follow the guide below. 1. Log into Pack.astate.edu with your full A-State email and A-State password. 2. Approve Duo. 3. Once logged into the Pack Portal, navigate to the left han...

As part of our Unified Communications systems, I.T. Services has purchased WebEx licensing for all faculty, staff, and students. You can download the WebEx client for your PC or Mac by going here: https://webex.com/downloads . On your PC or Mac, click on the...

To add or update your Security information, select Update Info on the Security info tile. The Security info page will show all the authentication methods currently configured for your account. From here, you can change or delete existing methods or add new ...

The current AStateSecure wireless network will be retired at noon on Saturday, Oct. 3, and will no longer be available after that time.  Connecting to AStateConnect AStateConnect is the Wi-Fi network you will use while on campus. You log in with your A-Sta...

Beginning October 20th, 2025, students, faculty, and staff will receive automated notifications from CrowdStrike informing them that their password has been detected as compromised. This message originating from falcon@crowdstrike.com is legitimate and does n...

If you are attempting to access Banner 9 Admin and getting a Authentication Failed message, it could be due to the insecure private network. This is a known issue with Banner that has been reported to Ellucian. Below are workarounds steps. Google Chrome ...