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Requesting a Home@AState Wi-Fi Password

If you are living on campus you will connect to the Home@AstateHome@AState Wi-fi.Fi network. To request a password you will need to submit a ticket which should include your building name and room number. A password will then be assigned and emailed to you.

How to request a Home@AstateHome@AState Wi-Fi password

1. LogGo intoto my.astate.eduedu.

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2. Enter your A-State email address and password.password and click Login.

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2. Authenticate using DUO Mobile.

2. Approve DUO mobile.image-1701463425754.png

3. SelectScroll theand click on Helpdesk ticket icon.Tickets.

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4. SelectClick on Sign In located at the Gettop Started button on the left sideright of the screen. 

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5. Enter your A-State email address and password and click Login.

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6. Authenticate using Duo Mobile.

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7. Click Get Started.

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8. Scroll to the bottom of the page and selectclick "Get Help."

Help.
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6.SelectClick "Create A Ticket."Ticket.image-1701463802562.png

7.10. Fill out the required fields on the form with your A-State email address, phone number, building name, room number, and a subject of Home@AstateHome@AState password request.request.

8.11. This will be sent to our Housing and Student Support team and they will generate a password and then email it to your studentA-State email address. The email should come from no-reply@extremecloudiq.com . If you do not see the email in your inbox, check your spam folder.

For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services. It is located on the bottom floor of the Dean B. Ellis Library, Room 149.

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