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How to Request a Home@AState Wi-Fi Password

If you are living on campus you will connect to the Home@AState Wi-Fi network. To request a password you will need to submit a ticket which should include your building name and room number. A password will then be assigned and emailed to you.

1. Go to to pack.astate.edu.

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2. Click Click Log In  on the top right corner of the screen.

3. Enter your full A-State email address and click click Next.

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4. Enter your A-State password and click click Login.

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5. Authenticate using using DuoMicrosoft MobileAuthenticator .on your mobile device.

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6. Click Click IT Services  on the left.

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7. Click Click ITS Helpdesk.

5. Click on on Sign In In located at the top right of the screen.  

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6. Enter your full A-State email address and password and click click Login.

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7. Authenticate using using DuoMicrosoft MobileAuthenticator .

on

image-1747343789921.pngyour mobile device.
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8. Click on on Get Started.

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9. Scroll to the bottom of the page and click Get Help.

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10. Click Create A Ticket.image-1701463802562.png

10. Fill out the required fields on the form with your full A-State email address, phone number, building name, room number, and a subject of Home@AState password request.

11. This will be sent to our Housing and Student Support team and they will generate a password and email it to your A-State email address. The email should come from no-reply@extremecloudiq.com. If you do not see the email in your inbox, check your spam folder.

For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (itsupportservices@astate.edu). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.

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