How to Clear Cookies and Cache

Browsers tend to hold onto information over time; this could cause problems with logging in or bringing up websites. It is always a good idea to clear browsing data on a regular basis. To clear your browsing data, follow the instructions below.

Google Chrome

Open Google Chrome
Click the three dots in the top right corner of the page
Go to Settings
Click Privacy and security
Click Clear Browsing Data
Select All Time as the time range
Select Cookies and other site data
Click Clear Data
Restart Google Chrome

Mozilla Firefox

Open Mozilla Firefox
Click the three lines in the top right corner and click Settings
Select Privacy & Security from the left side menu
Scroll down and find Cookies and Site Data
Click Clear Data...
Use drop-down box to change When to Everything
Select Cookies and site data
Click Clear
Restart Mozilla Firefox

Microsoft Edge

Open Microsoft Edge
Click the three dots in the upper right corner of the browser window
Select Settings
Select Privacy, search, and services from the left side menu
Select Clear browsing data
Select Choose what to clear
Under Time range, select All Time
Select Cookies and other site data
Select Clear Now
Restart Microsoft Edge

macOS (Safari)

Open Safari
Click History in the menu bar
Click Clear History
Select All History
Click Clear History
Click Safari in the menu bar
Click Settings
Click Privacy
Under Cookies and Website Data, click Manage Website Data
Click Remove All
Click Remove Now
Click Done
Restart Safari

iOS

Open Settings app
Scroll down and tap Safari
Tap Clear History and Website Data
Tap Clear to confirm
Restart Safari

Mobile App Instructions

To clear cookies and cache on your mobile device:

Android Apps:
1. Open Settings.
2. Go to Apps or Apps & Notifications.
3. Select the app you want to clear (e.g., eAccounts, Canvas, etc.).
4. Tap Storage & Cache.
5. Tap Clear Cache and/or Clear Storage/Data as needed.
Apple (iOS) Apps:
1. Open Settings.
2. Go to General → iPhone Storage.
3. Select the app you want to clear.
4. Tap Offload App to remove temporary data or Delete App and reinstall if needed.

For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (itsupportservices@astate.edu). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.