Off-campus Library Login Troubleshooting

Can't log in? Can't access the full article or eBook text?

Here are some tips for solving common problems accessing library resources:

1. Start at the library website to ensure you're accessing library resources using the most up-to-date URLs
2. Clear your browser cache and cookie data then start a new browser session
3. Open an incognito or private browser tab or window

 

Username/password errors

If you are receiving error messages regarding your A-State username and/or password being incorrect follow the instructions for recovering your A-State password: https://kb.astate.edu/books/microsoft-password-reset/page/microsoft-resetrecover-password-forgot-password

 

If you continue to have problems accessing library resources, use the library live library chat service or email Wendy Crist for assistance. From OneSearch you can also use the "Report a problem link".