How to Request VPN Access
2. EnterClick Login and then enter your full A-State email address and password and click Login.password.
3. Authenticate using Duo Mobile.
4. ScrollSelect downthe Tool option for IT Services and click onthen VPNITS Access.Helpdesk
5. Fill out and submit the form.. This will go directly to your supervisor and they will need to approve your request in order forbring you to receivethe client portal where you can submit tickets. If you are not automatically signed in, please select sign in at the top right corner of the page. You can also access this directly from here : https://services.asusystem.edu/TDClient/35/astate/Requests/ServiceDet?ID=314
5. Select Get Started and then navigate to the Security section. This is where you can locate the A-State VPN Access.Access Request and start filling out the form.
6. YouOnce the form is submitted, this will go to the employee's supervisor for approval/denial. If the suervisor does not approve within 24-48 hours, a notification will be sent to the security team to make an emailexecutive lettingreview youand knowthen whether you have been approved or not.approve/deny. If you have been approved, you will be givenemailed a link within 24-48 hours of approval that should provide you with instructions for how to download and use Global Protect.
For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services. It is located on the bottom floor of the Dean B. Ellis Library, Room 149.