Search Results

If your device has crashed when using the LockDown Browser and are unable to use Task Manager or access the power options on your device, follow these steps to resolve the issue:  Windows:  Right click on the LockDown Browswer desktop shortcut   Select Pr...

Ensure you have the latest Mac OS device Open System Settings from the Apple menu (top left corner of screen) Select General Click Software Update Uninstall Teams. Quit Teams by right clicking the Teams app in the dock, then holding...

Ensure you have the latest Windows update Go to Settings Windows Update Check for Updates Uninstall Teams. Quit Teams by right clicking the Teams app in the dock, then holding down Option and clicking Force Quit. Open the Applicatio...

This method will work for both mobile phones and tablets (either iOS or Android)*Some devices may not support the BeyondTrust app* iOS devices are limited to "View Only", while Android devices can be "View Only" and "Full Control"*You may have to change your ...

Technology (hardware and software) and Internet access will be key to course success in your academic journey! Please check the following list to be certain you have the technology needed to be successful in your courses. Internet Access You should make arra...

How do I change my email password? You can change/reset your password by going to Outlook.com. Please keep in mind that your password will expire a year after it is created or reset. How am I notified of an emergency on campus? If you sign up for th...

If you are already signed in to your A-State Microsoft account, you can use this GUIDE for adding Microsoft Authenticator   You will need both a computer/tablet and a mobile phone for this process*For setup with mobile device only, follow this GUIDE Fr...

You will need both a computer/tablet and a mobile phone for this process**For setup with mobile device only, follow this GUIDE Go to myaccount.microsoft.com in your web browser and sign in with your A-State credentials, then select "Security info" under My ...

How do I sign in to Microsoft Authenticator with only a mobile device or tablet? Download the free Microsoft Authenticator app by either scanning the QR code below or through the App Store (iPhone/iOS) or the Play Store (Android) Please make sure you...

Open a web browser and go to the Pack Portal and select Log In in the top right corner This can also be completed through Canvas, Outlook, and Banner 9 Enter your A-State email dress and click Next Enter your A-State credentials for Mi...

Some university services, embedded content, authentication tools, and third-party integrations may require third-party cookies or cross-site tracking permissions. Follow the instructions below for your browser. Important: Enabling third-party cookies may ...

From a web browser, go to the Pack Portal - pack.astate.edu and select Log In in the top right corner Enter your A-State email address in the Username field and click Next Sign into Microsoft using your A-State email and password          ...

If you are having trouble connecting to the AStateConnect network on your Macbook or iOS device and it keeps going in a loop and asking you to run a Network Diagnostics, follow these steps to resolve the issue. First, you will need to temporarily pause your i...

If you have a device running MacOS or iOS and are connected to the AStateConnect network, but having trouble getting websites to load or you are unable to connect to the AStateConnect network, it may be connected to the iCloud Private Relay. This feature will...

Forgetting the network is a good way to troubleshoot any Wi-Fi issues you may be experiencing. Select your device and go through the steps to see if you can self-solve your issues. Mobile Devices iOS (iPhone/iPad) Forgetting a Single Network 1. Ope...