FAQs
Check here to get answers to the most frequently asked questions.
Physical ID Card Not Working?
Is there any physical damage on your Astate-ID? If your Astate-ID card is: Cracked Broken in...
Mobile ID Not Working
Is your Mobile ID in your Mobile Wallet? How to check: Log in to the eAccounts app. Click ...
Express Dollars
What are Express Dollars?
What are express dollars? Express Dollars are a pre-paid currency that you can spend on Campus....
Express Dollars Disclosure Statement
Express Dollars Disclosure Statement The undersigned, herein referred to as “Cardholder,” hereby...
How do I submit a refund for Express Dollars?
Express Dollar Refunds To make a Express Dollar Refund, click here >>. 1. Click the refund b...
How do I order Express Dollars?
How do I order Express Dollars? You can find instructions for the eAccounts application here. Y...
Flex Dollars
What are Flex Dollars?
What are Flex Dollars? Flex Dollars are a pre-paid, tax-free currency that you can spend on camp...
Can you refund Flex Dollars?
Can you refund Flex Dollars? For questions regarding the potential refund of Flex Dollars due to...
How do I purchase Flex?
How do I purchase Flex Dollars? To request purchase of a student board plan, please contact Hous...
What is the difference between Flex and Express Dollars?
What is the difference between Flex and Express Dollars? Flex Dollars are a tax free currency on...
How to Login to Grubhub and Use Student ID
Steps: 1. Download the Grubhub app on the app store. 2. Create an account with Grubhub on the a...
How do I update my picture on the Pack Portal?
The first ever photo that you take for your Astate-ID is your default photo. After that, you can ...
My Phone has Google and Samsung Wallet, which one do I use?
My Phone has Google and Samsung Wallet, which one do I use? Currently, two devices will prompt y...
How do I check my meal swipes and funds?
You can check your funds and meal plans on the eAccounts app or off of the pack.astate.edu websit...
Contact Information
In the event you need further assistance, please contact the Campus Card Center at: Access@ast...