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Mobile ID Not Working

Is your Mobile ID in your Mobile Wallet?

  • How to check:
    • Log in to the eAccounts app.
    • Click on your name/picture.
      • If your card is added, it should say "View in Wallet".
      • If your card is not in your wallet:
        • Click on "Add to Wallet," to add.
  • How to remove from wallet 
    • Click on "View in Wallet" in the eAccounts app. It should take you to your phone wallet. 
      • For iOS:
        • Click on "ⓘ" at the top right corner.
        • Click on "Remove Card" to remove card. 
      • For Android:
        • Click on the 3-dotted menu of top right corner.
        • Tap on "Delete ID".
    • After removing, add it back to wallet by clicking on "Add to Wallet" on eAccounts.
  • If none of the above options work, try these:
    • Uninstall the app from the phone and reinstall from the App Store.
    • Sign out of iCloud/Samsung/Google account in phone settings and sign back in.
      • Go to the Settings app.
      • Tap on your name/picture.
      • Scroll all the way down and tap "Sign Out".
    • After signing back in to your iCloud/Samsung/Google account, reinstall Transact eAccounts if you haven't done so.
      • Log in to the Transact eAccounts app.
      • Click on your name/picture.
      • Click on "Add to Wallet," to add your mobile ID card to your phone.
  • If you're still having issues, please email Access@astate.edu with a description of your issue. You can also go to the Card Center on the first floor of the library in room 149.
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