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Global Protect Download and Installation Instructions

VPN

Installing Global Protect on Mac 1. Go to https://globalprotect.astate.edu. 2. Enter your full A-State email address and password and click Login.                                           3. Authenticate using Microsoft Authenticator. 4. Click Do...

New Page

Campus Wireless

Download and How to Use Instructions

Respondus Lockdown Browser

How to Download Respondus Lockdown Browser 1. Log into your Pack Portal account at pack.astate.edu 2. Search for Software Downloads in the top search box 3. On the Software Downloads page, click on the download link under Respondus Lockdown Browser ...

Students App

AState Student Apps

Download the Students app by searching "Arkansas State" in the App Store or Google Play Store Click Get Started Select Your Experience Sign in with your AState credentials Troubleshooting If you are unable to sign in, you will need to go to my.astat...

How to Submit a Help Desk Ticket

Campus Wireless

If you experience issues or errors when trying to login to the AStateConnect network, please try forgetting the Wi-Fi network and trying to reconnect. There are instructions on how to do this for various different devices below. If you did not receive or ca...

MacOS (Macbooks / Mac)

Campus Wireless

The current AStateSecure wireless network will be retired at noon on Saturday, Oct. 3, and will no longer be available after that time.  Connecting to AStateConnect AStateConnect is the Wi-Fi network you will use while on campus. You log in with your A-Sta...

Android Devices

Campus Wireless

The current AStateSecure wireless network will be retired at noon on Saturday, Oct. 3, and will no longer be available after that time.  Connecting to AStateConnect AStateConnect is the Wi-Fi network you will use while on campus. You log in with your full ...

Windows

Campus Wireless

The current AStateSecure wireless network will be retired at noon on Saturday, Oct. 3, and will no longer be available after that time.  Connecting to AStateConnect AStateConnect is the Wi-Fi network you will use while on campus. You log in with your A-Sta...

iOS Devies (iPhone / iPad)

Campus Wireless

The current AStateSecure wireless network will be retired at noon on Saturday, Oct. 3, and will no longer be available after that time.  Connecting to AStateConnect AStateConnect is the Wi-Fi network you will use while on campus. You log in with your A-Sta...

Chromebook

Campus Wireless

The current AStateSecure wireless network will be retired at noon on Saturday, Oct. 3, and will no longer be available after that time.  Connecting to AStateConnect AStateConnect is the Wi-Fi network you will use while on campus. You log in with your A-Sta...

How to Request VPN Access

VPN

1. Go to pack.astate.edu 2. Click Login and then enter your full A-State email address and password. 3. Authenticate using Microsoft Authenticator. 4. Select the Tool option for IT Services and then ITS Helpdesk. This will bring you to the client port...

Phishing Attempts

IT Security

If you think you may have been compromised, or notice any suspicious activity occurring, you should take action as soon as possible to prevent any exposure to data or other university systems, and take the following steps: If your department has a designa...

How to Access an Unofficial Transcript (Current Students)

IT FAQ

1.  Go to pack.astate.edu 2. Enter your full A-State email address and password and click Login. 3. Authenticate using Microsoft Authenticator on your mobile device.                            4. Click on Banner9 Student. 5. Enter your full A-State ema...

How to Request a Name Change

IT FAQ

Employees  Employees requesting a name change will need to contact Human Resources at 870-972-3454 Students Students requesting a name change will need to fill out the following form Email addresses are only changed twice a year. Please indicate ...

Connect App

AState Student Apps

This app is only utilized by students in AState Online Services.  The first time using this app, you will need to Create an Account. The login is not your AState email and password. 

How to Access Tax Form

IT FAQ

Students 1. Go to pack.astate.edu. 2. Click Log In on the top right corner of the screen. 3. Enter your full A-State email address and click Next. 4. Enter your A-State password and click Login. 5. Authenticate using Microsoft Authenticator on your ...

How to Register for Classes

IT FAQ

1. Go to pack.astate.edu 2. Enter your full A-State email address and password and click Login. 3. Authenticate using Microsoft Authenticator on your mobile device.                                    4. Click Banner9 Student. 5. Enter your full A-Sta...