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Using Global Protect  1. Login using your full A-State email address and password at login.asusystem.edu 2. Authenticate using Duo (it will automatically send a push to your mobile device). 3. Once logged in at login.asusystem.edu, open Global Protect...

Browsers tend to hold onto information over time; this could cause problems with logging in or bringing up websites. It is always a good idea to clear browsing data on a regular basis. To clear your browsing data, follow the instructions below. Google Chr...

1. Go to pack.astate.edu 2. Click Login and then enter your full A-State email address and password. 3. Authenticate using Microsoft Authenticator. 4. Select the Tool option for IT Services and then ITS Helpdesk. This will bring you to the client portal...

Why You Need to Turn Off Private Wi-Fi Addressing at Astate To connect to AStateConnect, you must disable private Wi-Fi addressing. This setting causes your device to use a random MAC address, which can lead to connection issues and interfere with campus netw...

The current AStateSecure wireless network will be retired at noon on Saturday, Oct. 3, and will no longer be available after that time.  Connecting to AStateConnect AStateConnect is the Wi-Fi network you will use while on campus. You log in with your A-Sta...

GlobalProtect cannot be used on mobile devices. A-State has a secondary VPN that can be used on mobile devices. These are instructions for installing FortiClient on iPad. 1. Download FortiClient VPN from the iOS App Store onto your device.  2. Open For...

If an employee needs to update their A-State phone number, building, or office/room number, follow the instructions below. 1. Go to my.AState.edu 2. Enter full A-State email address and password and click Login. 3. Authenticate using Microsoft Authentic...

If you are taking an online exam/quiz and your Wi-Fi/internet connection goes out, you should immediately email your instructor to let them know what has happened. If this happens on-campus, please contact the ITS Help Desk at itshelpdesk@astate.edu or at 8...

When choosing a computer for a new student, it is important to look at the proposed major of the student. An Engineering student is going to have different requirements than an English student. ITS suggests reaching out to the Department of the student's ...

Through the PDR, individuals can register for professional development opportunities and obtain resources to enhance their knowledge and skills. Visit the AR Professional Development Registry here>> If you need assistance with accessing the PDR, please c...

Arkansas State University offers various shuttle services to International Students. Airport Shuttle: The A-State Airport Shuttle transports students to and from Memphis International Airport at the beginning and end of semesters. Shopping Shuttle: T...

Welcome to Arkansas State University! Now that you have received your welcome letter with your A-State email address, you can activate your account by setting the password and completing the setup of Microsoft Authenticator. Password Setup First, let's get ...

Students, faculty and staff needing to reset their password after it has expired will need to follow the steps below.  1. Go to Outlook.com and click Sign In. 2. Enter your full A-State email address and click Next. 3. Click Forgot my password. 4...

Students, faculty and staff needing to change their password before it expires will need to follow the steps below.  1. While logged in at Outlook.com, click on your name in the top right corner and click on View account. 2. Click on Change Password in...

If you experience issues or errors when trying to login to the AstateSecure network, please try forgetting the Wi-Fi network and trying to reconnect. There are instructions on how to do this for various different devices below. If you did not receive or can...

  Penji Instructions 1. Download the Penji App on your phone, or use the website on your computer.  2. Sign in using your ASU email and password.  3. From the menu on the left side of the screen, choose Learn.  4. If you haven't before, join the Writi...

Schedule an appointment with a writing tutor  Click Here to make an appointments with the Writing Center. We offer:  Zoom or Face-to-Face,  20 minute sessions for formatting, brainstorming, and papers shorter than two pages;  45 minute single sessions ...

Are you a graduate student working toward a thesis or dissertation?  Click Here to register for our monthly workshops.   Choose "Register for Events or Workshops." Select the workshops you would like to attend.  For further assistance, contact the ...

  The Writing Center is an inclusive space and we want you to feel comfortable here. We will never ask you if you have any physical or learning differences. However, if you don't see a service that you think meets your needs please reach our to our director...

How to Set Up Remote Desktop You will need to set up the PC you want to connect to so it allows remote connections. 1. Click the Start button. 2. Open Settings. 3. Click System. 4. Under System, click Remote Desktop. 5. Set Remote Desktop to ...