Disabling Private Wi-Fi Addressing
Why You Need to Turn Off Private Wi-Fi Addressing at Astate
To connect to AStateSecure, you must disable private Wi-Fi addressing. This setting causes your device to use a random MAC address, which can lead to connection issues and interfere with campus network security and performance.
Disabling it ensures stable access, better support, and a secure experience for everyone.
iOS Devices
1. Open the Settings app on your iOS device. The icon should look like the image below.
2. Tap on Wi-Fi on the left hand side of the Settings screen. 
3. Find the Wi-Fi network in the list on the right side of the screen; you should see an information symbol.
4. Tap on the information symbol.
5. Tap to turn Private Address on or off. If your device joined the network without using a private address, a privacy warning explains why.
Apple Watch
1. Open the Settings app.
2. Tap on Wi-Fi.
3. Tap the name of the network you joined. If you haven't joined the network yet, swipe left on its name and tap more.
4. Tap to turn Private Address on or off.
Google Pixel
1. Open the Settings app.
2. Tap on Network and Internet.
3. Tap on Wi-Fi.
4. Connect to the Wireless network in your area.
5. Tap the gear icon next to the current Wi-Fi connection.
6. Tap on Advanced.
7. Tap on Privacy.
8. Tap on Use device MAC.
Samsung Galaxy
1. Open the Settings app.
2. Tap Connections.
3. Tap Wi-Fi.
4. Tap AstateSecure or Home@AState.
5. Tap the gear shaped icon next to the network you connected to.
6. Tap Advanced.
7. Tap MAC Address Type.
8. Select Use Phone/Device MAC.
Windows
1. Click on the Network Settings icon in the bottom right of the screen.
2. Click on Network & Internet settings.
3. Select the Wi-Fi tab on the left.
4. Turn off Random hardware addresses.
For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (itsupportservices@astate.edu). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.