Resetting Mobile ID

Overview:

Sometimes, mobile credentials will need to be reprovisioned.
Common reasons include:

If your mobile ID credentials no longer work, follow the steps below. Most errors can be fixed using this process.

1. Open the eAccounts app and click “More Information.”

2. Click “Remove Campus ID from Wallet.”
You may need to confirm your phone or watch information.

3. Once removed, click “Add to Wallet.”

4. Agree to the Terms and Conditions.

This process will reprovision your ID back into your mobile wallet.
Most mobile credential errors can be resolved this way.

If you still have issues or questions, email: access@astate.edu