Force Download a New Copy of the Global Address List (GAL)

  1. Open Outlook.
  2. Select Send / Receive from the top menu bar.
  3. Select Send/Receive Group.
  4. Uncheck the box next to Download changes since last Send/Receive, choose either Global Address List or Offline Global Address List and select OK.

A status window will open to indicate that the download is in progress and will close automatically when the download is complete; this can take several minutes.

Additional Microsoft resources